Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our banking details can be requested at any time by emailing orders@pvpower.co.za. It is the responsibility of the customer to verify this information before payment is made. We take no responsibility for any payments made into the wrong account. If you are unsure, please ask.
Depending on the type of shipping method you select during checkout, shipping can take anything from overnight delivery to 7 business days. You choose the best option for yourself to suite your budget and time frame.
It is very easy. Click here and you will automatically be redirected to the registration page.
Very easy, click here to add, edit or delete your shipping address. Be sure to be logged in first.
Once your order is received by our store, you will receive emails from our store for every step of the way until shipment, and completed. Once your order has been completed, you need to track it with the tracking link provided on the tracking email.
No Credit Card information is stored
All prices on the site are inclusive of 15% Value Added Tax ( VAT )
Yes, We ship where our shipping provider goes. Here is a link to their branch locations
Depending on what your order, we will choose the most economical packaging option for you. Large items like, Inverters and Batteries get shipping by themselves.
You can track your order here. You will receive a tracking number when we ship the package. Insert this number in the box provided in the link. If your tracking number doesnt show up immediately, please allow couple of hours to propagate on the tracking network.
Yes you can collect your order, but only once the order has been packed and confirmed and your receive an email from us saying the “Order is Ready for Collection”. Then you must please let us know what time you will be collecting so we can be ready for you. You will not be helped if you do not confirm a collection time.
We DO NOT run a conventional walk in store, and for security reasons we do not allow walk in customers will be allowed. This is final.
As soon as payment is received for an order and it is confirmed we will take approx 2 working hours to pack and get order ready for collection or shipping. Should the courier company already have collected the stock for the day, we will only ship the next day.
Orders that are to be collected will follow the orders collection procedure here.
We will reserve your order for 3 days, whereafter it will automatically be cancelled if no payment is received during that period of time.
We allow backorders on selected products as an added service for clients. You can place backorders without paying and we will notify you for payment 24hours before stock arrives, thereafter, you will have 24hrs to pay your order or it will be cancelled.
Paying your backorder upfront will reserve your stock and you will not be subject to price increases. Once stock has arrive you will be notified immediately. However, if you have not paid on backorder, your order will be subject to possible price increases without notice. This is not negotiable
Any product that was paid for on backorder and a refund is requested, a 10% admin fee will be charged due to time wastage and loss of sales as someone else could have bought it in your place. This is not negotiable.
If you need to swap an item
Returns and Exchanges
Click Refunds, Returns and Exchanges
Urgently make contact with us in that case via email and the ticket system found in the logged in section of “My Account ” > “Support Dashboard”, so that we can be notified. You will then receive further instructions. Do not open the box if it is the incorrect item shipped. We will not accept opened items back if incorrectly supplied. We will then arrange collection with our courier at our own cost, and once we receive the item/items back inspect and send the correct item at our own cost.
Do not open the box and take plenty pictures and immediately log a ticket on our on our ticket system found in the logged in section of “My Account ” > “Support Dashboard”. Also email us on support@pvpower.co.za. Alternatively you can call 083 454 1922
Please read our returns and exchanges conditions here
You can log a ticket on our ticket system found in the logged in section of “My Account ” > “Support Dashboard”
Urgently make contact with us in that case via email and the ticket system found in the logged in section of “My Account ” > “Support Dashboard”, so that we can cancel the shipping pickup and change the address.
There will be an additional shipping charge when we get the package back from the courier to reship.
Yes, you can change your order after you have submitted it. Please email us with the order number as well as the what you want changed and we will manually do it on the back end. If there are funds to be credited or paid in, we will let you know the amount and you can EFT the funds. Once cleared the order process will continue.
We will accept pre-order on some items but not all. Availability date is only an estimated date and can change.