Customer Help

Our banking details can be requested at any time by emailing orders@pvpower.co.za. Please note that our banking details have remained unchanged since 2013. It is the customer’s responsibility to verify this information before making any payments, and we take no responsibility for payments made into the wrong account.

If you are unsure, we strongly recommend giving us a phone call rather than using instant messaging. Please call +27 10 449 9745, select the accounts option to speak with someone in our accounts department, or contact your sales representative directly to confirm the details.

Depending on the type of shipping method you select during checkout, shipping can take anything from overnight delivery to 7 business days. You choose the best option for yourself to suite your budget and time frame.

It is very easy. Click here and you will automatically be redirected to the registration page.

Very easy, click here to add, edit or delete your shipping address. Be sure to be logged in first.

Once your order is received by our store, you will receive emails from our store for every step of the way until shipment, and completed. Once your order has been completed, you need to track it with the tracking link provided on the tracking email.

No Credit Card information is stored

All prices on the site are inclusive of 15% Value Added Tax ( VAT )

Depending on what your order, we will choose the most economical packaging option for you. Large items like, Inverters and Batteries get shipping by themselves.

You can track your order here. You will receive a tracking number when we ship the package. Insert this number in the box provided in the link. If your tracking number doesnt show up immediately, please allow couple of hours to propagate on the tracking network.

We’re excited to assist walk-in customers. For faster service, we encourage you to place your order online, which will speed up your collection process. For peace of mind, customers ordering online are welcome to visit our store to view the products in person before making payment, easing any concerns you may have.

We accept card payments and EFT transfers; however, cash payments are not accepted, and no stock will be released until payment has cleared in our account. Please note that card payments incur a fee of 2.5% (excluding VAT) on the total amount.

Payment on collection is acceptable, but there are a few important points to keep in mind when collecting your order:

• You can collect your order only once it has been packed and confirmed, and you receive an email from us stating the “Order is Ready for Collection.” Alternatively, if the order was not placed online, you can speak to your sales representative about collection times.
• Even if you are paying on collection, we need to prepare your order in advance.
• Please let us know what time you will be collecting your order so we can prepare for your arrival.

To ensure a smooth process, kindly reach out to us if you plan to pay on collection:

• Email: orders@pvpower.co.za
• Phone: +27 10 449 9745
• WhatsApp: +27 68 605 3784

We look forward to assisting you and ensuring a seamless collection experience!

As soon as payment is received for an order and it is confirmed we will take approx 2 working hours to pack and get order ready for collection or shipping. Should the courier company already have collected the stock for the day, we will only ship the next day.

Orders that are to be collected will follow the orders collection procedure here.

We will reserve your order for 3 days, whereafter it will automatically be cancelled if no payment or communication from you is received during that period of time.

We offer backorders on selected products as a service to our clients. Backorders can be placed without payment, and we will notify you 24 hours before the stock arrives. You will then have 24 hours to make payment, or the order will be canceled.

To secure your stock and avoid potential price increases, you can choose to pay for your backorder upfront. If payment is not made upfront, the order will be subject to possible price changes without prior notice. This policy is non-negotiable.

For backorders that are paid upfront, refunds are subject to a 10% administrative fee to account for time lost and potential missed sales opportunities, as the product could have been sold to another customer. This policy is also non-negotiable.

We appreciate your understanding and cooperation with these terms.